How to Make Cancellation Request

In case you want to cancel your subscription, you can make a request easily on Eva Platform.  

To make a request;

  1. Go to the “Settings” page
  2. Click the “Cancellation Request” button

Please see Figure 1 below.

2022 05 06 13 24 36 Greenshot 1
Figure 1: Cancellation Request Button

Later, a “Cancellation Request” pop-up screen will be shown. We kindly request our users select the most suitable option for their cancellation request. You can also add additional comments to give a more detailed explanation.

Please see Figure 2 below.

After you make a request, an automatic e-mail will be sent to our team members and they will proceed with the cancellation immediately.

Currently, this feature is only applicable for the following package types only;

  • Essential Light
  • Essential Plus
  • Growth
  • Growth Plus

For other package types, you can reach our team via other communication channels such as Help Button or e-mail.

Please note that revoking access from Seller Central (disconnecting your store) is not cancellation.

Additionally, you can continue to use our reimburserment services even if your subscription is canceled. We can take care of your reimbursement cases with a reimbursement fee of 15% of the successfully recovered amount.

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