How to Start Reimbursements and Recovery with Vueria

Welcome to Vueria. Recovery Services help you claim back money Amazon and Walmart already owe you, with no upfront payment. You only pay when we successfully recover funds, so there is no risk in starting.

Perfect for businesses that want help recovering funds for lost, damaged, or wrongly charged FBA fees, vendor shortages, and Walmart fulfillment errors.

Before you start: connect your store

You need a Vueria account with at least one store connected before you can start a Recovery Service. Recovery cannot run on an account with no connected store, because our specialists need access to your marketplace data to file cases.

If you have not connected a store yet, follow Connecting Your Store to Vueria first, then come back to this page.

Account Creation and Store Connection

What you get Recovery Services are performance-based and separate from your plan. You only pay when we recover, and every service includes a dedicated recovery specialist. Choose the service that fits your account:

FBA Recovery Service — 10% of recovered amount

Lost, damaged, inbound, warehouse, customer returns, and incorrect FBA fees

Vendor Funds Recovery — 20% of recovered amount

Shortages, chargebacks, COOP fees, and financial disputes

Walmart Reimbursements — 20% of recovered amount

Lost, damaged, inbound, warehouse, and incorrect fulfillment fees
Runs cross-platform alongside your Amazon reimbursements

You do not need a paid plan to use Recovery Services. They work as an add-on on top of any plan, including the free Seed plan.

1. Start a Recovery Service

Log in to Vueria and open Plans & Credits from the left navigation. Scroll to Recovery Services — Money Amazon already owes you, choose the service you want, and click Start your plan. There is no charge to activate; the fee only applies to amounts we successfully recover.

[Figure 1: Plans & Credits page, Recovery Services section.]

2. Invitation and permission process

After you start a service, your dedicated recovery specialist will contact you within 24 hours by email. They will ask you to add them as a user on your Seller Central account (or your Walmart account, for Walmart Reimbursements) and grant the required permissions.

Once permissions are in place, the team begins filing your cases.

3. Monitor your cases

Open Reimbursement from the left navigation to see your cases and their details. You can transparently track each case and its status as it progresses.

[Figure 2: Reimbursement page with case list.]

When a case is successful, Amazon or Walmart refunds the money directly to you. The funds are transferred to the bank account associated with your marketplace account. Our commission applies only to amounts that are successfully recovered.