How To Configure SMS Sending Settings?

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How do I configure SMS sending settings?

Overview

The SMS Settings section in SMS Builder allows users to configure the default parameters used when sending SMS messages. These settings control important elements such as the sender name, sending number, message signature, and opt-out instructions.

Configuring these settings ensures that SMS messages follow consistent branding and comply with messaging regulations. Because these settings apply globally, they affect how SMS messages are delivered across templates and campaigns.

Managing SMS settings correctly helps ensure that recipients can clearly identify the sender and that messages include the required unsubscribe instructions.

Step 1: Open SMS Settings

To access SMS configuration settings, navigate to SMS Builder and select the Settings tab.

[Insert Screenshot: SMS Builder Settings tab]

The Settings page contains configuration fields that control the default behavior of SMS messages.

Step 2: Configure the sender name

The Sender Name field defines the name that appears as the sender of the SMS message.

This name helps recipients recognize who the message is coming from and improves message credibility. A clear sender name helps reduce confusion and increases the likelihood that recipients will trust the message.

Sender names typically include the company or brand name associated with the communication.

Step 3: Define the sending phone number

The From Number field determines the phone number that will be used to send SMS messages.

This number is the sender number that recipients will see when they receive the message. Configuring the correct sending number ensures that replies or message interactions are associated with the appropriate sender.

Using a consistent sending number also helps maintain recognizable communication for recipients.

Step 4: Add a default message signature

The Signature field allows users to define a default closing element that appears in SMS messages.

Signatures are typically used to reinforce brand identity by including a short brand reference at the end of the message.

Including a consistent signature helps recipients identify the sender and recognize future communications.

Step 5: Configure the opt-out message

SMS communication regulations require that recipients are given the ability to unsubscribe from messaging.

The Opt-Out Message field defines the text that explains how recipients can opt out of future SMS communications.

For example, the message may instruct recipients to reply with a specific keyword to stop receiving messages.

Providing clear opt-out instructions helps ensure compliance with messaging regulations and gives recipients control over their subscription preferences.

Step 6: Review the SMS preview

The Settings page also includes a preview panel that shows how the configured SMS message structure will appear on a mobile device.

[Insert Screenshot: SMS settings preview panel]

The preview helps users verify how elements such as the sender name, message signature, and opt-out instructions will appear in the final message.

Reviewing the preview ensures that the SMS configuration produces a clear and properly formatted message.

Step 7: Save the SMS settings

After configuring the SMS settings, save the changes to apply them to future SMS messages.

Saving ensures that the configured sender information, signature, and opt-out instructions are used consistently whenever SMS messages are sent.